Hotel expertise. Owner accountability.
Independent by nature.
Stronger by partnership.
Key Hotels & Resorts gives independent hotels, boutique resorts, aparthotels and villa collections the commercial capabilities of a major hotel company—without compromising their identity or independence.
Our senior team works inside each property’s systems and alongside its people, uniting revenue management, digital marketing, distribution, website performance and remote operations around one objective: stronger, more profitable performance.
Our story
Built by hoteliers, for hoteliers
Founded as Key Management Group in 2000, Key Hotels & Resorts was created around a simple belief: independent properties should be able to access senior hotel expertise without building a costly corporate infrastructure.
Today, we combine strategy with day-to-day execution. From pricing and forecasting to channel distribution, direct-booking growth and guest support, our specialists work as one connected commercial and operational team. Every approach is tailored to the property’s market, positioning, systems and ownership objectives.
Our leadership experience includes Hilton Worldwide, The Ritz-Carlton, Marriott International, Hyatt Hotels, Westin Hotels and InterContinental Hotels.
What guides us
Partnership that performs
The best hotel partnerships are close enough to understand the details and disciplined enough to remain focused on the numbers.
01
Owner mindset
We evaluate decisions through the owner’s lens—balancing revenue growth, acquisition cost, operating efficiency and long-term asset value.
02
Integrated expertise
Revenue, marketing, distribution, technology and operations work from one strategy, eliminating the gaps created by disconnected suppliers.
03
Measurable accountability
Clear reporting, transparent priorities and a performance-aligned model keep attention where it belongs: on tangible hotel results.
Leadership
Senior experience, directly involved
Our clients work with experienced hospitality leaders—not a revolving layer of junior account managers. Strategy remains close to the people responsible for delivering it.
John Laclé
Managing Director
John brings more than 20 years of hotel operations, sales, revenue and general-management leadership across international upscale, luxury, branded and independent hotels. He holds a hospitality degree from Florida State University, an MBA from the University of Miami, and Lean Six Sigma Green Belt certification.
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Julia Mayrhofer
Chief Commercial Officer
Julia’s career includes Cluster Director of Revenue for The Ritz-Carlton Caribbean & Mexico and Corporate Director of Revenue Strategy for a European portfolio of more than 100 Marriott-franchised and independent hotels. She has also lectured in revenue management at Hotelschool The Hague.
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Albert Laclé
Managing Partner
Albert is a senior hotel sales and marketing executive whose career includes leadership roles with InterContinental Hotels, Holiday Inn Corporation, the Sands Casino Hotel and the Trump Taj Mahal. He studied marketing at Cornell University and holds a degree in hotel management.
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Walter Kohlross
Managing Partner
Walter is an international hotel operations and development executive with 16 years at Westin Hotels Worldwide and extensive leadership in hotel openings, food and beverage, budgeting and project planning. He is a Certified AHMA Food & Beverage Executive.
View LinkedInYour property. Our expertise. Shared success.
Put a senior hotel team behind your property
Let us review your commercial setup, identify the strongest opportunities and show you where integrated support can make the greatest difference.