THE STANDARD

FIRST-CLASS HOSPITALITY

Hospitality with heart built on anticipatory service standards and a caring plus-one service culture

Key Hotels and Resorts - Hotel Service Standards

FOUR-STAR PRODUCT STANDARDS

Four-star level room product and property standards ensuring consistency in guest satisfaction

PROPERTY MANAGEMENT SYSTEM

MEWS PMS, quite simply the industry’s finest Property Management System designed to simplify and automate all operations for guests and hotel operators

QUALITY ASSURANCE AUDITING

Periodic quality assurance audits reviewing the property’s performance in the areas of Human Resources, Risk Management, Accounting Operations and Food & Beverage

VOICE OF THE CUSTOMER

Secret shoppers and Voice of the Customer dashboarding & benchmarking offering insights into guest experiences for continuous operational improvement

Key Hotels & Resorts - Voice of the Customer