HOTEL AND RESORT MANAGEMENT
Your hotel. Our expert support.
Key Hotels & Resorts offers the comprehensive set of top-tier hotel management services proven to optimize the property’s performance in the areas of RevPAR Index, GOP Flow-Through, Guest Satisfaction, and Team Member Loyalty. Our executives draw from over 200 years of combined executive management experience with such marquis hotel management companies like Hilton Worldwide, Ritz-Carlton, and Marriott International.
![Key Hotels and Resorts - Hotel Service Standards](https://keyhotelsandresorts.com/wp-content/uploads/2020/06/Key-Hotels-Service.jpg)
FIRST-CLASS HOSPITALITY
Hospitality with heart built on anticipatory service standards and a caring plus-one service culture
FIRST-CLASS PRODUCT STANDARDS
First-class room product and property standards ensuring consistency in guest satisfaction and asset longevity
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PROPERTY MANAGEMENT SYSTEM
MEWS PMS, quite simply the industry’s finest Property Management System designed to simplify and automate all operations for guests and hotel operators – a KHR preferred partner
FINANCIAL REPORTING & BUDGETING
Powerful cloud-based financial and budgeting reporting systems built for real-time monitoring and transparent management reporting
![](https://keyhotelsandresorts.com/wp-content/uploads/2023/10/Financial-1024x577.png)
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QUALITY ASSURANCE AUDITING
Periodic quality assurance audits reviewing the property’s performance in the areas of Human Resources, Risk Management, Accounting Operations and Food & Beverage
VOICE OF THE CUSTOMER
Secret shoppers and Voice of the Customer dashboarding & benchmarking offering insights into guest experiences for continuous operational improvement
![Key Hotels & Resorts - Voice of the Customer](https://keyhotelsandresorts.com/wp-content/uploads/2020/06/KHR-VOC-1024x577.jpg)
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SUPPLY CHAIN MANAGEMENT
Providing hotels with the comprehensive supply chain management including housekeeping supplies, FF&E, maintenance supplies, linens & terry, and janitorial needs