HOTEL AND RESORT MANAGEMENT
Your hotel. Our expert support.
Key Hotels & Resorts offers the comprehensive set of top-tier hotel management services proven to optimize the property’s performance in the areas of RevPAR Index, GOP Flow-Through, Guest Satisfaction, and Team Member Loyalty. Our executives draw from over 200 years of combined executive management experience with such marquis hotel management companies like Hilton Worldwide, Ritz-Carlton, and Marriott International.
FIRST-CLASS HOSPITALITY
Hospitality with heart built on anticipatory service standards and a caring plus-one service culture
FIRST-CLASS PRODUCT STANDARDS
First-class room product and property standards ensuring consistency in guest satisfaction and asset longevity
PROPERTY MANAGEMENT SYSTEM
MEWS PMS, quite simply the industry’s finest Property Management System designed to simplify and automate all operations for guests and hotel operators – a KHR preferred partner
FINANCIAL REPORTING & BUDGETING
Powerful cloud-based financial and budgeting reporting systems built for real-time monitoring and transparent management reporting
QUALITY ASSURANCE AUDITING
Periodic quality assurance audits reviewing the property’s performance in the areas of Human Resources, Risk Management, Accounting Operations and Food & Beverage
VOICE OF THE CUSTOMER
Secret shoppers and Voice of the Customer dashboarding & benchmarking offering insights into guest experiences for continuous operational improvement
SUPPLY CHAIN MANAGEMENT
Providing hotels with the comprehensive supply chain management including housekeeping supplies, FF&E, maintenance supplies, linens & terry, and janitorial needs