Optimizing Operation Performance
- Total Online VoC Insight
- Benchmarking Performance
- In-House Reviews
- Professional Review Responses
- Dashboard Scorecard
- Improved Guest Loyalty
Recent Path to Purchase analytics show 85% of hotel guests will start their purchasing decision by seeking out negative online reviews of hotels.
Key empowers its hotels with an innovative online review platform tool designed to centralize all online reviews to one dashboard. We collect reviews from the hotel’s own post-departure surveys, Trip Advisor, Google, Expedia, Booking, Zoover, Tui, and many others to one dashboard. From here, hotels will benefit from real time reporting and benchmarking of their true Voice of the Customer Performance matrices, allowing for departmental operational reformations.
Post-departure surveys, custom-created by Key, are sent to guests allowing hotels to capture and address service recovery concerns prior to online publishing, minimizing negative reviews. Key offers professional, timely and SEO-centric responses to the hotel’s online reviews.