Commercial Management Module
Complete Commercial Services
COMMERCIAL MANAGEMENT
Website Design: Creating visually appealing, mobile-optimized, and SEO-friendly websites with direct booking integration, multilingual support, high-quality visuals, marketing tool integration, and secure, fast-loading designs, all managed through an intuitive CMS.
Revenue Management: Monitoring market trends, setting competitive pricing strategies, and optimizing room availability to maximize profitability.
Sales and Business Development: Identifying and securing travel partner contracts, and partnerships to drive sales.
Digital Marketing: Managing websites, SEO, pay-per-click campaigns, and social media marketing to enhance online visibility and direct bookings.
Distribution Management: Ensuring effective listing and rate parity across OTAs, GDS, and direct channels.
Market Analysis: Conducting competitor benchmarking, demand forecasting, and market segmentation to inform strategic decisions.
Customer Relationship Management (CRM): Implementing loyalty programs, email marketing, and guest communication strategies to foster repeat business.
Content Creation: Developing promotional content, including photography, videography, and copywriting, to attract target audiences.
Performance Reporting: Regularly analyzing and reporting key performance indicators (KPIs) such as RevPAR, ADR, and occupancy rates.
Budgeting and Forecasting: Developing commercial budgets & forecasts, and tracking ROI on marketing and sales activities.
FEES
All expenses related to the above services are covered by KHR.
% of room revenues actualized
Hotel Management Module
Professional Hotel Management
MANAGEMENT SERVICES
Operational Management: Overseeing day-to-day hotel operations, including front desk, housekeeping, and maintenance
Financial Management: Preparing budgets, financial reporting, cash flow management, and ensuring cost control.
Human Resources: Recruiting, training, and managing staff to maintain high service standards and employee satisfaction.
Guest Experience Management: Enhancing guest satisfaction through personalized services, feedback systems, and loyalty programs.
Technology Integration: Connecting with Property Management Systems (PMS), Central Reservation Systems (CRS), and Customer Relationship Management (CRM) systems.
Food and Beverage Operations: Managing restaurant, bar, and catering services to ensure quality and profitability.
Procurement: Managing vendor relationships and ensuring the cost-effective procurement of goods and services.
Compliance and Safety: Ensuring adherence to legal regulations, health and safety standards, and industry certifications.
Brand Management: Aligning with brand standards for franchise hotels or developing unique branding for independent properties.
Design and Renovation: Offering expertise in interior design, renovations, and property improvement planning.
FEES
All expenses related to the above management services are covered by the Owner-approved hotel operating budget.
Base Management Fees: % of total revenues actualized
Performance Fees: % of GOP actualized
Revenue Management Module
Maximizing Revenue Performance
REVENUE MANAGEMENT
Pricing Strategy: Developing dynamic pricing models based on market trends, demand patterns, and competitor analysis to maximize revenue.
Yield Management: Optimizing room inventory and availability by adjusting prices to match forecasted demand.
Demand Forecasting: Analyzing historical data, market trends, and booking patterns to predict future demand accurately.
Market Segmentation: Identifying and targeting specific customer segments to tailor pricing and promotional strategies.
Channel Management: Ensuring optimal rate distribution across OTAs, direct channels, and GDS while maintaining rate parity.
Competitor Benchmarking: Monitoring competitor pricing and performance to stay competitive in the market.
Upselling and Cross-Selling Strategies: Implementing techniques to increase revenue from ancillary services such as dining, spa, and upgrades.
Revenue Reporting: Providing detailed reports and insights on revenue trends, forecasts, and opportunities.
Rate Mapping: Connecting and mapping rate plans to the property’s room types, distributed to channel partners.
Seasonal and Event-Based Planning: Adjusting pricing and availability based on seasonal demand and local events.
FEES
All expenses related to the above revenue management services are covered by KHR.
% of room revenues actualized